Loading... Please wait...

Call us in London on 0208 8193104

Advanced Search | Search Tips

Our Newsletter

Terms & Conditions and Privacy Statement


1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by Ionvida, a trading name of W11 Limited, whose registered office is at: 20-22 Wenlock Road, London, N1 7GU registered in England and Wales No. 04781233 (the "Supplier").
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
1.6 The Supplier's VAT number is: GB 877038394.

2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock we will not accept your order. If after acceptance of the order the Supplier discovers that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.

3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made to certain countries.
4.2 We endeavour to process all orders placed before 2.00pm on a working day that same day and the order will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery.
4.8 We provide a flat rate shipping charge which we endeavour to honour. However, especially for international orders and during sale periods, we reserve the right to amend shipping charges dependent on number of items ordered to reflect the actual shipping cost. If the shipping charge is subject to change then you will be notified prior to dispatch and will have the right to cancel your order.

5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6. Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.

7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must return the unwanted item having completed the Returns Slip along with the original packing slip. Notification by phone that an order has been returned is not sufficient.
7.3 You will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown on the packing slip included with the original delivery. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with our guarantee terms, ask you to return the goods yourself and possibly refund you reasonable postage costs.
7.4 Once you have cancelled the contract by the safe return of your order to the Supplier, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 No refunds or re-credits will be processed until the goods in question have been received by the Supplier in good order which means re-saleable condition with undamaged inner and original outer packaging.
7.6 Refunds will not be granted for items which have been used.
7.7 Should the Supplier, at its discretion, accept the return of a used item, any refund provided will be subject to a 25% re-stocking fee.

8. Guarantee
8.1 All goods supplied by the Supplier are guaranteed free from defects for 2 years from the date of dispatch (unless otherwise stated). This guarantee does not affect your statutory rights as a consumer.
8.2 At the Supplier's discretion, this guarantee does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
8.3 The guarantee does not apply to faults caused by the build up of limescale. If descaling is requird in order to repair a faulty unit then this is a chargeable cost.
8.4 The guarantee applies to use of products for their intended purpose and specifically within a domestic household environment. The guarantee does not extend to use in non-domestic household environments.
8.5 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email or the Contact Us section of the website within 7 working days (please note that this is 48hrs for our business customers).
8.6 If the goods supplied to you develop a defect while under guarantee or you have any other complaint about the goods, you should notify the Supplier in writing via email or the Contact Us section of the website, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.7 The guarantee only covers items supplied by the Supplier and where the serial number on the returned item is recognised as having come from the Supplier's inventory. Repairs to items supplied by other non-authorised retailers may not be undertaken and will be chargeable.
8.8 The guarantee offers a back to base repair service. The Supplier does not offer an on-site repair service under the terms of the guarantee.
8.9 Return of items to the Supplier for repair under the guarantee is at your cost. Please ensure items are suitably and securely packaged and insured against damage whilst in transit. For items covered within the standard two year guarantee the return of repaired items back to you is paid for by the Supplier (for locations outside of UK mainland a delivery surcharge is applicable). For items outside of the standard two year guarantee but covered under an extended guarantee, the cost of return to you is chargeable.

9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10. Acceptable Use
Use of this web site may only be in accordance with these Terms and Conditions and for lawful and proper purposes in accordance with the laws and regulations of the United Kingdom or other jurisdiction from which the web site is accessed.

11. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

12. Accuracy of Information
Every effort is made to ensure all information contained within the Supplier's web site is accurate and error free. However, to the extent permitted by law, the Supplier does not warrant that product descriptions, colours or other content available on the web site is accurate, complete, reliable, current or error free. Prices are subject to change without prior notice.

13. Intellectual Property
13.1 All trademarks, logos and service marks contained within the web site are the registered and unregistered marks of the Supplier, the Supplier's affiliates or licensors in the United Kingdom and other countries and are protected by UK and international trademark laws. Any trademarks contained within the web site which are not those of the Supplier, the Supplier's affiliates or licensors are the property of their respective owners.
13.2 All web site content including but not limited to: text, graphics, logos, icons, images, data tables and photography is the property of the Supplier or other relevant parties.
13.3 No part of the web site, its graphics, textual content, trademarks or any other portion visible or not visible may be used, reproduced, duplicated, copied, sold, re-sold, modified or otherwise exploited in full or in part without prior written consent from the Supplier.

14. Foreign Sales
14.1 Orders delivered outside of the European Union may be liable to import duty and local sales taxes. The Supplier is not liable for any local taxes or import duties in relation to the delivery of goods so ordered from the web site.
14.2 The Supplier reserves the right to refuse to dispatch goods to certain countries it deems as having a high risk fraudulent transactions.

15. Indemnification
You agree to indemnify, defend and hold the Supplier unaccountable from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these Terms & Conditions.

16. Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Privacy Statement

Ionvida does not hold any finical information about its customers on file. Orders are processed using PayPal or PayPoint.net's secure servers and credit card details are entered directly on PayPal or PayPoint.net's secure payment gateway. Ionvida may use customer contact information to inform customers of new products or services available from Ionvida but it does not hold or distribute personal customer information to third parties.