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Product Support

If you have a technical issue with your water ionizer, the chances are that a few minutes cleaning is all that is required. Please see below for information on common support queries.

Product Support Information

1.   What to do if the water flow reduces or stops completely
2.   Installing your ionizer using the diverter tap or mains supply
3.   Installing your ionizer directly to the mains supply
4.   Installing your ionizer using the under sink conversion kit
5.   If you see a drop in output water pH
6.   Descaling Without Pump (Athena, Melody, Venus)
7.   Descaling Without Pump (Delphi)
8.   Descaling Using A Pump (Athena, Melody, Venus only)
9.   Disconnecting your ionizer
10.   Changing filters
11.   The display has stopped working
12.   Ionizer User Manual downloads

 


 

1.   What to do if the water flow reduces or stops completely Back to top
A 1.  

The main attribute of ionized alkaline water is that it acts a powerful antioxidant whilst also helping the body combat acidification caused by processed foods and modern lifestyle. Given that our body is mostly made up of water, it is common sense that the quality of the water we drink should have an impact on our general health and wellbeing.

Jupiter Science ionized water is water that has been filtered using a world class filtration system and then subjected to an electrical charge producing negative hydroxide ions - which are commonly referred to as 'antioxidants'. These negative ions help to combat the damaging effects of positively charged free radicals in the body and it is the action of free radicals which is largely associated with the ageing process. Unfortunately, the ageing effects of free radicals will always win eventually - but the positive effects of negative ions in the water you drink gives your body a helping hand in its daily battle against over acidification and the damaging effects of free radicals.
 

2.   Installing your ionizer using the diverter tap or mains supply Back to top
A 2.  

Installation of your new ionizer couldn't be simpler. With the exception of the Delphi (which is a dedicated under-counter unit), we suggest that whilst you are getting familiar with your unit that you first do a simple counter-top installation using the diverter tap.

Jupiter Science Emco Tech ionizers come supplied with a diverter tap which easily screws into the tap head outlet. To attach the diverter tap, gently unscrew the tap head diffuser from the tap spout (you may need to use a spanner to get the diffuser moving). Once the diffuser is off, use the diverter tap collars (supplied) to find the correct fitting for your tap and then screw on the diverter tap itself. Then simply attach the cold water supply pipe onto the diverter tap via the push fitting and attach the other end to your ionizer. The water supply pipe can be cut to the desired length but we suggest you only do this after a few days and once you are sure you are happy with the location of your ionizer.

Installing your ionizer directly to the mains supply.

Connecting your ionizer to the mains is often desired since it keeps the ionizer easily accessible whilst allowing for quick operation of the unit since there's no need to switch the diverter tap valve to direct the cold water supply to the ionizer. The other benefit is less exposed supply pipe which some people find more pleasing.

We recommend using a self tapping mains connection valve to tap into the mains cold water supply. Once fitted, you will need to drill an 8mm hole through your counter top in order to route the cold supply pipe from the tapping valve to your ionizer.

Simply locate your ionizer in the desired position on the counter top and establish the water supply inlet location on the ionizer. Check that you have established the route the supply pipe will take from the ionizer to the self tapping valve and ensure you have enough length of pipe. The self tapping mains connection valve (also known as a Self Cutting Tap or Self Piercing Valve) then needs to be placed on a suitable location on the cold water supply pipe. Fasten the self tapping valve to the supply pipe using a spanner. Drill the hole through the counter top and connect the ionizer supply pipe to both the ionizer and the self tapping valve. To activate, wind in the self tapping valve (do not over tighten) and then wind the valve back out again to initiate the water flow.
  

3.   Installing your ionizer using the under sink conversion kit Back to top
A 3.  

Both the Athena and Melody models can be converted to under sink units with the optional under sink conversion kit. The advantage of using the under sink conversion kit is that the ionizer itself resides under the counter, completely out of sight and you have a dedicated tap head unit for the supply of alkaline ionised water. The disadvantage is that you will need to access the ionizer under the counter in order to change the pH settings. However, from our experience, most people settle on their desired pH level within just a few weeks.

Installation of the under sink kit is very straightforward using a self tapping valve as detailed above. Simply attach the self tapping valve to a suitable location on the mains supply pipe. Position your ionizer in a suitable position under the counter and connect one to the other. PLEASE NOTE: when deciding on the location of your ionizer under the counter, please ensure you consider accessing the ionizer for changing the pH setting if required, as well as leaving enough slack pipe to allow you to move the ionizer for fitting replacement filters. Once the ionizer is connected to the mains supply and in its desired location under the counter, establish the desired position of the dedicated alkaline ionised water tap head on your counter top. Use a 38mm core drill bit to drill through your counter top, locate the tap head in position and attach to the ionizer unit using the fittings supplied.
 

Q 4.   What are the benefits of using a water ionizer? Back to top
A 4.  

Ordinary tap water contains may contaminants, so the first thing our ionizers do is to filter the water using a world class filtration system. Once cleaned the water is then put through an ionisation chamber to charge the water with healthy hydroxyl ions which make the water more alkaline.

The antioxidant power of a substance is measured by its ORP reading where a positive ORP is oxidising and a negative ORP is anti-oxidising. As we know, freshly squeezed orange juice is a powerful anti-oxidant and has a negative ORP in the region of -250. Water from a Jupiter Science ionizer provides clean fresh drinking water with an ORP ranging from -200 to -500 ORP depending on the source water. Just imagine - ordinary tap water with the anti-oxidant power (or greater) of freshly squeezed orange juice - on tap!

Ionized alkaline water can help your body's wellbeing by providing:

Negative hydroxyl ions which neutralise free radicals and thus help against premature ageing.
Greater hydration compared to normal water.
Increased energy levels.
Oxygenation of the body.
Helping your body maintain its acid/alkaline balance.

But that's not all - Jupiter Science ionizers have other daily advantages:

Washing vegetables in ionized alkaline water can significantly improve their ORP. Using high pH water to wash your fruit and veg will not only remove pesticides but allow them to acquire a higher negative ORP by the absorption of electrons.

Tea and coffee taste better when made with ionized alkaline water.

The hang-over effects of alcohol are reduced by ionized alkaline water.

The waste acid water produced by Jupiter Science ionizers can be used as a natural disinfectant for cleaning or on the skin for conditions such as eczema.
 

5.   If you see a drop in output water pH Back to top
A 5.   Limescale build up can result in a drop in output water pH level as well as reduced flow. This is because the source water is not coming into contact with the ionising electrodes within the electrolytic chamber. If the pH of your output water has dropped significantly then consider the descaling procedures below.
 
6.   Descaling Without Pump (Athena, Melody, Venus) Back to top
A 6.  

1. Decommission the ionizer by disconnecting it from the water and electricity supply and detach the hoses attached to the outlet port of the ionizer.

2. Fully empty the ionizer of any remaining water by tipping the unit until all water is removed.

3. Re-attach the outlet port hoses.

4. Remove the chrome drinking water spout and leave to soak in a bucket of vinegar solution.

5. Fill the coral calcium port with vinegar until it begins to flow out of the hoses for cold water inlet and acid water outlet.

6. Take the acid water outlet hose and raise it above the level of the top of the ionizer unit and secure with masking tape.

7. Refill the coral calcium port with vinegar to the top of the port.

8. Leave the ionizer to stand overnight.

9. Unstrap the hose and lower it to allow the vinegar to run out and re-install the ionizer.

10. Flush the unit by running acidic water for 5 minutes, followed by alkaline water for 1 minute. If this does not entirely solve the problem then please see below for the descaling procedure using a pump.
 

7.   Descaling Without Pump (Delphi) Back to top
A 7.  

1. Decommission the ionizer by disconnecting it from the water and electricity supply and detach the hoses attached to the outlet port of the ionizer.

2. Fully empty the ionizer of any remaining water by tipping the unit until all water is removed.

3. Re-attach the outlet port hoses.

4. Fill the coral calcium port with vinegar until it begins to flow out of the hoses for cold water inlet and acid water outlet.

5. Take the hoses for cold water inlet and acid water outlet and raise them above the top of the ionizer unit and secure with masking tape.

6. Refill the coral calcium port with vinegar to the top of the port.

7. Leave the ionizer to stand overnight.

8. Unstrap the hoses and lower them to allow the vinegar to run out and re-install the ionizer.

9. Flush the unit by running acidic water for 5 minutes, followed by alkaline water for 1 minute.

The Delphi tap head may also need to be cleaned as follows:

1. Dismount the tap head unit.

2. Block the alkaline spout outlet and turn the tap unit upside down.

3. Fill the centre water inlet at the base of the tap unit with vinegar and leave overnight.

If water flow is still reduced then recommission the ionizer and run at its highest acidic setting for three 30 minutes cycles (during this time the ionizer may shut off as a result of its in-built overheat protection but this of no cause for alarm as the ionizer will operate normally again once it has cooled down). For extra acidity (super-oxide water), you can fill the coral calcium port with table salt at the beginning of each 30 minute cycle.
 

8.   Descaling Using A Pump (Athena, Melody, Venus only) Back to top
A 8.  

If using the passive vinegar filling method of descaling is not solving the reduced flow, then implementing active descaling using an aquarium pump will solve the problem.

1. Disconnect the ionizer from the electricity supply and remove as much water as possible by blowing through the chrome spout, cold water inlet pipe and acid pipe.

2. Remove the filter/s and shake as much water as possible from them.

3. Put the filter/s back in position ensuring they are fitted securely.

4. Prepare a vessel of white wine vinegar which is big enough for you to fully submerge the aquarium pump within.

5. Attach the inlet hose from the water ionizer to the pump (depending on the model of pump used, some diy modifications may be necessary to ensure the hose fits securely to the pump).

6. Submerge the pump in the white wine vinegar vessel.

7. Connect the pump to the electricity supply ensuring you use a safety circuit-breaker plug to avoid the possibility of electrocution.

8. Place all outlet pipes (both the chrome spout and acid water pipe) into the white wine vinegar vessel so the entire system is circulating the vinegar through the ionizer. You may experience a slow flow to being with but as long as there is a flow of vinegar passing through the ionizer then the vinegar will eventually break down the limescale deposits and flow will increase. 9. Descale the ionizer for 2-12 hours until good flow is achieved. 10. Recommission the ionizer and flush with water for 10-20 minutes to remove vinegar residue.
  

9.   Disconnecting your ionizer Back to top
A 9.  

If you need to disconnect your ionizer for a period of time (moving house for example), then please take extra care when removing the supply pipes from their push fittings. The correct method for removing a pipe from its fitting is to ensure that the pipe is fully released from the grip of the fitting before trying to pull it out of the fitting itself.

john-gues-pushfit-1.jpg

To unlock the fitting push the retaining collar inwards as per the image above (a small pair of pliers may be useful to apply equal force to both sides. Never use pliers for trying to pull out the pipe!). If you experience difficulty using the above method then another way to remove the pipe from the fitting is to push the pipe forwards (into the fitting), whilst also pushing the retaining collar inwards.

john-gues-pushfit-2.jpg

Then, whilst still maintaining inwards pressure on the retaining collar so that it is firmly pushed against the fitting housing, pull the pipe gently away.

john-gues-pushfit-3.jpg

When removing the mains supply pipe, always release the water pressure by turning off the water at the connection tap and then turning the unit on by pressing the power button (Delphi), or opening the control tap (Athena, Melody, Venus). Note: the push fittings will never need to be forced as this may damage the fitting causing it to leak. If you are experiencing difficulty removing the supply pipes, start again and ensure that the retaining collar is fully depressed before attempting to remove the pipes.
 

10.   Changing filters Back to top
A 10.   Changing filters couldn't be easier. Simply open the filter housing door on your ionizer and push the filter downwards to release it from the top connector. Then pull the filter gently towards you until the filter top is free from the ionizer. Reverse this process to install your new filter.
 
11.   The display has stopped working Back to top
A 11.   Generally this is caused by a blown ionizer fuse or blown plug fuse. Please replace both fuses (the ionizer fuse is located at the back of the unit and is released by unscrewing the black screw-top marked FUSE). If this does not solve the problem then your ionizer will need to be returned for repair by a technician.
 
12.   Ionizer User Manual downloads Back to top
A 12.  

Please click the appropriate link for your ionizer User Manual:

Vesta Ionizer:

Vesta User Manual Download Click Here

Vesta User Manual On Screen Click Here

Delphi Ionizer:

Delphi User Manual Download Click Here

Delphi User Manual On Screen Click Here


Athena Ionizer:

Athena User Manual Download Click Here

Athena User Manual On Screen Click Here


Melody Ionizer:

Melody User Manual Download Click Here

Melody User Manual On Screen Click Here


Venus Ionizer:

Venus User Manual Download Click Here

Venus User Manual On Screen Click Here


  

Limescale

Limescale build-up is the single most common cause for reduced performance from your ionizer. Some simple ionizer maintenance should avoid these problems and give you many years of trouble free service.

PLEASE NOTE: if you live in an area with water hardness rated 300ppm or above, then we sternly advise you use the EOS Hard Water Eco Conditioner Cartridge to avoid potential problems in the future.

If you experience a decrease in alkaline water flow from your ionizer it is usually simply because your filter needs replacing (filters should be replaced every 6-12 months depending on usage and source water mineral content).

However, if your filter is quite new then the cause could be limescale build up in the internal pipework downstream of the electrodes and you should descale your ionizer using a mild acid (such as acid water or vinegar).

Reduced flow due to limescale usually does not occur for at least 12-24 months but can show in as little as 3-6 months if you are using your ionizer in a particularly hard water area and not using the EOS Hard Water Eco Conditioner Cartridge.

Please see our maintenance tips (left) for keeping your ionizer free from limescale build up.

Legal Note

Ionized water can help with health and well being but we do not treat or aim to cure any disease. Under the UK law only a medical doctor may treat illness and disease. We recommend ionized water in addition to a varied, balanced diet and a healthy lifestyle.